Frequently Asked Questions
Why is my access to the doctors at Inclusive changing?
o When we completed the audit of patients, appointment types and money paid, in combination with your feedback, we determined that patients see the doctor at least once a quarter, usually a few times per quarter, and pay for each of those appointments, each blood draw, for monthly supplements, for each service like acupuncture and IV therapy, and use the Healthie chat incredibly frequently. Based on the combination of all of this data, we decided to create a win-win solution to help you stay connected with us and still receiving the same quality and quantity of care that suits you best, but all the while pay less, protect our time.
Is this a Facebook Group, or public in any way?
No, our communications will remain private inside the Healthie app. HIPAA laws and your privacy will not be broken in any capacity for any reason.
Who is this membership for?
This membership is for all patients of Inclusive Natural Medicine that wish to enhance their healthcare experience & continue. This is not limited to (adult) age, gender, race, or sexuality.
What are the Membership Subscription tiers, and how much do they cost?
All Access Abundance – $399/month
- 1 Acupuncture per month
- 1 nutrient IV per month
- Unlimited blood draws through insurance
- 20% Fullscript supplement discount, every order
- $10/unit botox
- Free Tickets to events
- the ability to direct message your doctor, unlimited, on Healthie chat
- one 15 minute Q&A appointment per month
This also covers the time it takes to call in prescriptions, write doctor’s notes, receive in-house instruction and administration of injections of already-paid-for hormones and peptides, and other tasks that have previously been small extra charges.
Inclusive Insider – $99/month ($129/month on Jan 1, 2025)
- one 30-45 minute Quarterly Progress appointment every 3 months
- one blood draw (insurance only), up to once a month
- permanent 10% discount of your entire cart, every order, on Fullscript
- the ability to direct message your doctor, unlimited, on Healthie chat
- one 15 minute Q&A appointment per month.
This also covers the time it takes to call in prescriptions, write doctor’s notes, receive in-house instruction and administration of injections of already-paid-for hormones and peptides, and other tasks that have previously been small extra charges.
Pocket Doc – $39/month
- the ability to direct message your doctor, unlimited, on Healthie chat
- one 15 minute Q&A appointment per month
This also covers the time it takes to call in prescriptions, write doctor’s notes, receive in-house instruction and administration of injections of already-paid-for hormones and peptides, and other tasks that have previously been small extra charges.
What if I don’t feel like I need all the features available?
Take or leave what you need. You get to be in charge of your experience, but the Membership is designed for optimal results. This is why we intentionally designed the tier system.
Do I have to sign up every month?
No, once you sign up, you’ll be on a recurring monthly payment until your cancellation is processed.
Can I switch between memberships?
We discourage membership swapping but also understand that at some point you will graduate from needing frequent check ins and blood draws. So membership “hopping” is allowed once, but beyond that, switching back and forth won’t be permitted.
You can bump up your tier in the case that you need more services and attention, but you cannot change your tier for 6 months.
What If I don’t want to be in a membership?
As we mentioned in the video, that is absolutely fine! No sleazy sales tactics here. However, without a membership, the direct messaging feature within Healthie will not be accessible for you. You can of course still communicate with us through phone and text. But each appointment and service will be pay as you go. Remember- members are getting a steep discount, which is the purpose of these tiers, to make things more affordable in a time of inflation and being nickle-and-dimed for everything.
Until when can I make up my mind about the memberships?
Access ends at midnight for current established patients, on Dec 31st. Beyond that you can still decide to join, but the rates will increase.
Is there a minimum time frame for how long I have to be a member?
Yes, you have to be a member for a minimum of three months (90 days). Statistically, it takes at least 90 days to acclimate to a community/membership/program and we want you to be as committed to your success as we are. This program is designed for long term transformation.
How do I cancel?
Of course we always want to be part of your journey, but if you need to part ways, you can do so by with a written cancellation note, with 30 days notice, emailed to [email protected].
Can I share my subscription with anyone else?
No. This is an individual subscription. Benefits of the program are non-transferable. You may not re-use or re-sell the material provided in this program
But can my kids join too?
Yes! We have created a way to add your children at a lower rate, so you do not need a separate membership for each member of the family. Children under 16 can be added for $15/mo.
Family members 16 & older will need their own membership, however.
Is this only for residents of Arizona?
Because of licensure of Naturopathic medicine and the services included, the top tier All Access Abundance is designed for those in state only. If you are out of the state of Arizona, the Pocket Doc membership tier will suit you best.
What if I miss calls or forget to use my benefits?
We will make sure you get reminders to use the features of the program. You will want to make sure this is a priority, so be sure to use them, because they do not roll over.
I have other questions about this, and need help deciding which membership is right for me. How do I get in touch?
Please call us at 480-712-7499 at your convenience! We are always here for you. You can also email us with the subject line “MEMBERSHIP QUESTION”, to [email protected].
